You'll need to sign in or create an account to connect with an expert.
You appear to be using the TurboTax Live product, which is 179.99 for a Federal return and 39.99 for a State return. That would total 219.98.
Did you choose a higher product than you wanted? What edition did you think you were using?
TurboTax Live is the most expensive version and includes help from a CPA or EA during return preparation and a review of the return by a tax professional prior to filing.
If that's not the product you want, I've left info below on how to downgrade to a lower edition, which requires clearing the return and starting over. Or if you don't want to start over in a lower online edition, you may wish to move to the desktop software, where you can continue the return without starting over. We can tell you how to download the *.tax2017 data file you have been working on and move to a desktop edition (CD/download), which will be cheaper than the TurboTax Live you are currently using. Desktop Deluxe, for example, is 79.99, and includes a state return preparation (there is a 24.99 fee to efile the state return, except free for New York; there is no fee to print and mail the state return.) If you want to do that, report back, and we can tell you how to make that move to the desktop software.
Otherwise, if you want to keep using Online TurboTax and want to downgrade to a lower edition, please review the following FAQ, and it will tell you how you can downgrade by using "Clear and Start Over." Be sure the edition you select can handle the forms you need.
FAQ: Can I switch to a lower-priced version of TurboTax Online?
https://ttlc.intuit.com/replies/3288495You appear to be using the TurboTax Live product, which is 179.99 for a Federal return and 39.99 for a State return. That would total 219.98.
Did you choose a higher product than you wanted? What edition did you think you were using?
TurboTax Live is the most expensive version and includes help from a CPA or EA during return preparation and a review of the return by a tax professional prior to filing.
If that's not the product you want, I've left info below on how to downgrade to a lower edition, which requires clearing the return and starting over. Or if you don't want to start over in a lower online edition, you may wish to move to the desktop software, where you can continue the return without starting over. We can tell you how to download the *.tax2017 data file you have been working on and move to a desktop edition (CD/download), which will be cheaper than the TurboTax Live you are currently using. Desktop Deluxe, for example, is 79.99, and includes a state return preparation (there is a 24.99 fee to efile the state return, except free for New York; there is no fee to print and mail the state return.) If you want to do that, report back, and we can tell you how to make that move to the desktop software.
Otherwise, if you want to keep using Online TurboTax and want to downgrade to a lower edition, please review the following FAQ, and it will tell you how you can downgrade by using "Clear and Start Over." Be sure the edition you select can handle the forms you need.
FAQ: Can I switch to a lower-priced version of TurboTax Online?
https://ttlc.intuit.com/replies/3288495Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
doug1953cp
New Member
MattZwolinski
New Member
richardm75
New Member
ahelmers1411
New Member
ngrav4
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.