Contact Customer Service M-F 5am-5pm Pacific (8-8 Eastern) at
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>
The CD is not an option at this time and the download is better since it cannot be lost or broken. And once you install the installation file on your computer the CD is just a useless piece of plastic.
To access your downloads after purchasing from TurboTax.com, follow these steps.
- Sign in to My Downloads.
- Click the blue Download arrow for the product you would like to download.
- Save the download somewhere on your computer where you can find it – your desktop is a good place.
- After the download has finished, install your software by double-clicking the downloaded file.