Wrong operating system

[EdwardLO · Accepted solution]

Sorry, but I'm not sure what your question is. Can you explain?

[woods]

I am trying to print and save my 2018 taxes but keep getting a message that says I need to get macOS High Sierra (version 10.13) or above.  I looked in iTunes but cannot find the upgrade.  How do I get the operating system that will allow me to print and save?

[CN2]

I clicked Windows instead of Mac so I downloaded windows instead of Mac and it will not run on mac

[AshleyLO]

For assistance with downloading the correct version of TurboTax, please reach out for help here: https://support.turbotax.intuit.com/contact/

[20110]

purchased turbotax 2020 but unable to run on my mac because my os13.6 is not compatible. Now what coach?

[DoninGA]

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@20110 wrote:

purchased turbotax 2020 but unable to run on my mac because my os13.6 is not compatible. Now what coach?

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See this TurboTax support FAQ for the Mac minimum requirements - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

If you do not want to upgrade to macOS Mojave 10.14 or later -

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

The TurboTax online editions are available - https://turbotax.intuit.com/personal-taxes/online/

See this TurboTax support FAQ for transferring the 2019 tax data from your computer to the 2020 online editions - https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

[VolvoGirl]

Try to find another computer or get a refund and use the online version.

If you can't  install Turbo Tax Desktop program you can transfer from your 2019 return from your computer into the online version. You need to have the file ending in.tax2019 on your computer.

If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

If you used the Desktop program before you may notice several differences and not like the online version.  It has less features and no Forms Mode.  You can only do 1 return.  Your return is only saved online so be sure to save both the .tax2020 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

[azanella]

I have an old operating system, windows 7, the product box said it was not compatible for 2020. Now what?

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[VolvoGirl]

@azanella   See my answer right above your post.

Window System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...