won't Import previous year

[jlimmer]

Thanks for the advice.  While the program has always been installed on my C: drive, I've always been successful these many past years with the previous year's tax file being on another drive and able to transfer information.

Regardless, this time both the program and the tax file are on the C: drive yet I'm unable to transfer the information.

[ddw1946]

Same for me. Come on, Intuit. This is unacceptable and inexcusable for one of the selling points of your program. 

[jlimmer]

As one of the community "experts" suggested, I called TurboTax support.  Absolutely no help.  The guy simply said, sorry, and didn't offer any tips or solution.  As far as they are concerned, there is no solution pending.  Ultimately, I had to start a new return from scratch, re-entering everything, so that I could beat the mid-April filing deadline.

[BrittanyS]

Can you clarify if you have tried the suggestions above?  Making sure the download is on your C drive as well as the tax file is saved as a .tax format and also on the C drive?  

@ddw1946 

[jlimmer]

Yes, all of them... Several times.

[MarilynG1]

Have you tried opening your .tax2023 file in the 2023 TurboTax program to see if it opens?  If you saved it after tax season last year on a removable drive, then downloaded it to your C drive to use this year, it may be corrupted. 

Did you try the transfer using one of your 2023 backup files?  There's usually a couple of them in the Documents folder.  Sorry you had to start over, but it's very difficult to diagnose the problem in this forum without seeing your files or knowing your system configurations.

@jlimmer