Windows 10

Forum|Forum|5 months ago
January 23, 2026
1 reply
8 views

Dear Intuit,

Add my name to the list of unhappy TTAX customers. I have been using TTax since it was first available on 5.25 inch on disks.

I have a Windows 10 PC that is not eligible for Windows 11. And from what I read about 11, I am not interested - even if my PC was upgradable.

I understand that an OS can become obsolete, but that is not the case here. As of January 2026, Windows 11 adoption in the U.S. and globally has stalled, with market share hovering around 50-53% and recently dipping.

Microsoft knows this - it is why Windows 10 security updates are free and available for at least another year. I am enrolled and have received several updates.

Windows 10 has been a popular OS, Windows 11 not so much. I understand that what Intuit has done will be necessary at some point, but now is premature.

The on-line services you offer are much more expensive then TTAX Deluxe Federal and State.

You are forcing me and other users to find alternative tax software - you are risking a significant loss of customers.

Do you really think this is a smart thing to be doing right now??

Pete

M-MTax

Level 15

No one from mid or senior management reads the posts on this board.

You might want to write a letter.

user17692003622Author

Level 2

That was my initial plan, but like a lot of companies - Intuit does not have an online contact page, or an email address for contacting them. You can call, or chat - but I doubt that will get me to someone that can do something.

It's a shame, because up till now - I have been very satisfied with TTAX.

Mike9241

Level 15

@user17692003622 even if you could get to someone, the decision has been made, so the chances of TurboTax backing down are between 0 and none. But good luck in your efforts.

Mike9241