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11 Replies
NashayLO
Intuit Alumni

Will not let me complete step 3.

This is a known issue, that is being worked on.

Please click on the following Turbotax FAQ to sign up for updates:  https://ttlc.intuit.com/questions/4172917-refund-methods-wont-let-me-go-to-step-3-of-balance-due-s...


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tsalvatierra
Returning Member

Will not let me complete step 3.

Can't go throufh step 3 eventhough I already made the Turbotax payment.

 

Can I consider my taxes done?

 

What happens if I don't go through step 3?

VictoriaD75
Expert Alumni

Will not let me complete step 3.

Step 3 is what submits and files your return and must be completed. What error are you seeing when you try to file?

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
tsalvatierra
Returning Member

Will not let me complete step 3.

It's asking for a code from last year's taxes which I don't have access at the moment.

 

It says that it can't be sent electronically because of this and that it can't be mailed because I'm paying with a credit card.

Will not let me complete step 3.


@tsalvatierra wrote:

It's asking for a code from last year's taxes which I don't have access at the moment.

 

It says that it can't be sent electronically because of this and that it can't be mailed because I'm paying with a credit card.


Enter the 2018 AGI and you do not need the 5 digit self-selected PIN.

 

The 2018 AGI is on the 2018 Federal tax return you filed Form 1040 Line 7

 

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

 

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

tsalvatierra
Returning Member

Will not let me complete step 3.

I haven't done my taxes on turbotax before

 

Would that code still be available?

Will not let me complete step 3.


@tsalvatierra wrote:

I haven't done my taxes on turbotax before

 

Would that code still be available?


Did you electronically file a 2018 tax return?  Do you have a copy of the 2018 tax return?

If you did not file a 2018 tax return then you can enter any 5 digit code for your PIN and enter a 0 for the 2018 AGI.

tsalvatierra
Returning Member

Will not let me complete step 3.

I did that and know I'm getting this following message:

 

 

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Will not let me complete step 3.


@tsalvatierra wrote:

I did that and know I'm getting this following message:

 

 

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.


See if this TurboTax support FAQ will help in this situation - https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

tsalvatierra
Returning Member

Will not let me complete step 3.

I'm getting this message now

 

 

 

Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. 

Will not let me complete step 3.


@tsalvatierra wrote:

I'm getting this message now

 

 

 

Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. 

See if this TurboTax support FAQ will help in this situation - https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

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