Will not let me complete step 3.

Forum|Forum|7 years ago
June 6, 2019
2 replies
10 views

No text available

TurboTax Deluxe Online

NashayLO

Level 9

This is a known issue, that is being worked on.

Please click on the following Turbotax FAQ to sign up for updates: https://ttlc.intuit.com/questions/4172917-refund-methods-wont-let-me-go-to-step-3-of-balance-due-ste...

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tsalvatierra

Level 2

Can't go throufh step 3 eventhough I already made the Turbotax payment.

Can I consider my taxes done?

What happens if I don't go through step 3?

VictoriaD75

Level 12

Step 3 is what submits and files your return and must be completed. What error are you seeing when you try to file?

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tsalvatierra

Level 2

It's asking for a code from last year's taxes which I don't have access at the moment.

It says that it can't be sent electronically because of this and that it can't be mailed because I'm paying with a credit card.

DoninGA

Level 15

@tsalvatierra wrote:

It's asking for a code from last year's taxes which I don't have access at the moment.

It says that it can't be sent electronically because of this and that it can't be mailed because I'm paying with a credit card.

Enter the 2018 AGI and you do not need the 5 digit self-selected PIN.

The 2018 AGI is on the 2018 Federal tax return you filed Form 1040 Line 7

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...