Will not download disk. Says it requires Windows 64 bit. Windows 10, and 64 bit is already installed in this computer. How do I fix this disk install problem?

Have years of completed returns on this computer. This is the first occasion that a disc won't download. Am at a loss what to do to fix problem

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Duplicate : Stay over in this conversation:

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Do you have an Intuit account?