Will not be using turbotax again after decades

[TDuff1]

I just paid $200 to file Fed/State income tax with Turbo tax like I've done for decades, and I had a question on how a number in the filing was calculated (no detail of calculation anywhere).  I called the number to "Speak with a Tax Expert" and after a half hour I had spoken with 2 people and been on hold a few times only to find out they had me with customer service.  They had no idea about the taxes.  I've been on the call for another half hour after being transferred to a "tax analyst" and she has no idea.  All three people I've spoken to, it's really hard to understand what they are saying due to a) the connection b) really unclear pronunciation of words c) a manager was typing loudly over our conversation.  The person I'm speaking with now is very nice, but I have to ask her to repeat every question and she has no idea how to answer the question.  I'm going to an accountant from now on, this would be a five minute question/answer.  

[VolvoGirl]

You know you can ask us here.  It might be faster.  We can probably answer it.  Did you figure out how it got that number?