turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

DWR2
Level 2

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection & Wifi disabled?

I had the same problem for 2019. This is what I did and it worked. Thanks to Jeff. I have Windows 10.

 

YES, IT WORKED! I had seen a post earlier that suggested changing the TEMP&TMP files in the env. variables, but I changed the 2 files in the "System Variables". This time I changed the variable in the "User Variables for <computer name>". The original Temp file address was: C:\users\<computer name>\app data\local\temp\%userprofile%\appdata\local\temp. The TMP address was the same. I changed both to C:\temp, and the files now work. FYI, in the "System Variables", both TEMP and TMP are C:\windows\temp.

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

Same problem in TT Deluxe 2021. This posting solved the installation issue, many thanks.

 

Turbotax, why didn't you fix this for 2021? 

Why won't Turbo Tax 2019 Premier install after downloading installation files on my new Windows 10 computer, even as admin w/ virus protection &amp; Wifi disabled?

I have this same problem for premier 2021.  I see the extracted files in the TEMP folder but nothing happens when i try to run them.  Can someone explain the variable issue again that I can understand?

 

EDIT: I GOT IT TO WORK!!!

 

Yes, I created a new temp file at c:\TEMP and then made the environment changes suggested above.  My son who downloads various program languages for coding, etc. said lately that exe files have not been running lately.  He is trying to code a LIDAR at the moment.  He has been downloading various java versions to work with an older version of the lidar code library due to compatibility issues. I vaguely recall that him saying that he changed some variables so the latest java version wouldn't run.  I'll pester him tomorrow morning.  Anyway, the fix above worked.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question