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silkaton
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Why was I overcharged this year?!!! I should have been charged 82-83.00 but instead was charged 123.00. I'm furious. I've contacted customer service and still no reply 🤬

My original bill was 82-83.00 but I was charged 123.00. I even have an email demanding payment in the amount stated above of 83.00 even though I haven't received my refund yet. I was told the amount of 83.00 would be deducted from my bank account on April 5th 2024. I agreed to pay this amount on May 5th 2024. I finally got my refund on April 16th 2024 but the amount deducted from my refund wasn't 83.00 it was 123.00. I've contacted customer service and pissed 😡 customer and still TurboTax has not even tried to call me, email me, or even text me. Why????? TurboTax had no problem sending me a demand for payment email but when I asked them for help they couldn't even get back to me about my concerns. This is my 3rd and final year I will have used TurboTax. Previous years have been a great pleasant experience and thought I'd use TurboTax indefinitely but after what I've endured this year I'm going to have no choice but to uninstall the TurboTax app and terminate my account all together. It breaks my heart to do this but I've tried to have my questions answered and overpayment refunded but TurboTax refuses to respond to me even though I've been patient and respectful. I'm done with TurboTax and will probably go back to liberty tax next year 😔
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1 Reply

Why was I overcharged this year?!!! I should have been charged 82-83.00 but instead was charged 123.00. I'm furious. I've contacted customer service and still no reply 🤬

Only TurboTax support can address an billing issue, not anyone on this user forum.

 

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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