Why use TurboTax?

Can anyone tell me why I should use turbo tax again this year? Last year turbo tax sent me a note that my taxes were filed incorrectly. I wound up paying money and now the government owes me $1000 after needing to file an amendment. I did this months ago and still haven’t seen it. Trying to figure out if I should switch to a different service since I’ll likely never see the $1000 from the government. Pretty disappointing

posted