Hi, Shell!
How frustrating! I have found that calling in the AM super early can help. They are open 7-7 local time. However, you can also reach out to the Taxpayer advocate service. Here is a link that should help!
Keep at it, and remember when you do get through that those folks are doing their best and overworked and will appreciate you and be in a better mood if you can find it in your heart to thank them after waiting all that time and being so frustrated (I can't always manage this, but it can help).
Also, don't forget that TurboTax has the 100% Accurate Calculation guarantee. If you purchased TurboTax live, an agent can help you figure out issues with your specific return.
Best of luck, stay strong, and cheers!
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