why isnt there any support!?

I need support and cant find any here. Community groups are not support, there is no link to real support, why do you operate something without offering support!? You have got to include a link for this somewhere here.

My problem is that I am trying to do my taxes, using the free file do it myself version, but you are not allowing me to do this. When I go to enter my income, i get a message saying "to accurately report my income I will need to upgrade." This is absurd. No I can report my income very accurately and easily, if you would allow me to input this. This is a simple thing to do. It is not a free file do it myself edition if I am being FORCED into paying for an upgrade for something so easy. I would really like an explanation as to why you bait and switched me. I have spent all this time working on these to run into this ridiculous demand and it is infuriating.

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