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Why isn't this submitting my returns?

 
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1 Best answer

Accepted Solutions

Why isn't this submitting my returns?

Are you using Online TurboTax?   It's most likely something in the browser that needs to be reset.  

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • Log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again
If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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3 Replies

Why isn't this submitting my returns?

Are you using Online TurboTax, and the Transmit button is not working?  If so, I can tell you what to try.

If it's something else, then please describe what and where the roadblock is.

Why isn't this submitting my returns?

In the interest of time, I left you an Answer below that assumes you are using Online TurboTax and that your Transmit button is not working.  If that's not your issue, then please report back.

Why isn't this submitting my returns?

Are you using Online TurboTax?   It's most likely something in the browser that needs to be reset.  

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • Log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again
If that doesn't work, see if a different browser (with cookies allowed) will solve it.
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