Why is Turbotax such garbage?

[BESEnrolledAgent]

Taxes can be tough, but Turbo Tax does a great job of asking the right questions.  

That being said, sometimes if it is difficult to answer correctly.

Is there a specific area or topic you need help with?

[fanfare]

TurboTax does not always ask the right questions, gives wrong taxable amount on my return, and has a lot of other  problems this year.

In other words, it's in bad shape.

Try another tax software provider.

[Ninerboi213]

They suck donkey d*ck! They put in the incorrect information even when I had it updated, IRS is saying that the information provided was wrong with theirs. Lost out on $4000. IRS says to call them and they are so full that you can't even talked to a live person! They hang up on you and tell them to call back next day. What load of Garbage, I am using another system next year. Turbo Tax is not what it used to be. You get charged just as much as going to a regular tax accountant to do your taxes. F*ck this &hit!

[MistieShaw]

I agree, Turbo Tax is total garbage. I've been doing taxes for many of my family members for 50+ years, and it has become more and more of a headache trying to avoid all of their nonsense and just use the software to fill out the forms. Now it seems to be impossible. They won't even let me near the blank forms, and "AI" acts really stupid when i ask. PLEASE, PRESIDENT TRUMP, do away with taxes and put TurboTax out of business!!!

In the amount of time i've spent this year, just trying to avoid their Q and A nonsense, i could have finished my 96-year old mom's taxes!!

I was a big fan when they started and even up until 10 years ago, recommended it to friends. Not now. The company treats us like we're all first-timers or incompetent.

[xmasbaby0]

@MistieShaw 

"they won't even let me near the blank forms...."

If you are using online software you do not have direct access to the forms.   If you want direct access to forms, then you could use the desktop download, which has Forms mode and allows you to see all of the forms and schedules as you prepare your return.

[rivie54]

ONLINE TURBO TAX SUCKS!!!!!!!!  DON'T DO IT....IT COMPLETELY SUCKS!!!!  YOU CAN ONLY DO ONE SET OF TAXES FOR A 55% MARK UP IN PRICE.

With a disc purchased at a store for $55, you can do 5 family members taxes.  Online, you can only do onbe set of taxes.  OH, AND ONLINE THEY DON'T TELL YOU THAT YOU CAN ONLY DO ONE SET OF TAXES UNTIL AFTER YOU'RE DONE WITH THE FIRST SET AND YOU PAID THE 55% MARK UP.  YOU FIGURE IT OUT AFTER YOU'RE DONE.  

Then, in order to do your other family members taxes, you have to open up more accounts with different emails address all while PAYING AN ADDTIONAL $79 PER RETURN.  So tax filing for us just went from $55 to $237.

I have used Turbo Tax for 20 years until now.  H & R Block...here I come...