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Level 1
June 1, 2019
Solved

Why is there a change to $0 refund?

  • June 1, 2019
  • 1 reply
  • 16 views
Why is it stuck on “checking return?”
Best answer by DawnC0

Sign out and sign back in.  TurboTax saves the information as you go, so you won't lose any information.  Sometimes, the program gets 'stuck'.  If you keep having issues, try clearing your cache.  https://ttlc.intuit.com/replies/3302272

1 reply

DawnC0
DawnC0Answer
Level 12
June 1, 2019

Sign out and sign back in.  TurboTax saves the information as you go, so you won't lose any information.  Sometimes, the program gets 'stuck'.  If you keep having issues, try clearing your cache.  https://ttlc.intuit.com/replies/3302272