Why is the app trying to charge me $300? I’ve uploaded my military W-2 so it should be free. I’ve been using the app for free for 12 years without this happening.

[omenarcher]

The app has always recognized that I’m active duty by my active duty W-2. TurboTax says I should be promoted to verify my rank but it hasn’t.

[SharonD007]

To ensure that you get the military discount, review your entries in the personal info section. 

1. Open TurboTax
2. Select the dropdown by My info and select Edit
3. Select Edit under Personal profile and check your entries
4. Make sure that you have shown your military status as of December 31, 2024?
5. Make sure that you entered your highest military pay grade in 2024
6. Enter an answer for combat zone or hazardous duty area you served in during 2024
7. Select a state and select Assignment detail

On the next screen you will see the message: Yes! You qualify for our enlisted military discount.

Refer to the TurboTax Blog TurboTax Offers Free Tax Filing for Military Active Duty and Reserve.