Why is my tax return not filing? I’ve paid and I’m stuck at finish and file.

[catherinelaurenw]

I’ve paid for my taxes to be processed already. But when I check on this app it says that I need to check for errors and it takes me to my state return. It says to check and make sure all my state numbers are correct but the screen that it brings me to does not have any numbers it’s just the general screen about me and my state.

[LenaH]

Since I cannot see your screen, I am not sure of the error that TurboTax is requiring you to fix. In order to assist you, I would need to take a deeper look into your return. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)