What product are you using? If you are using Free Edition, an upgrade to PLUS (19.99) is required for phone support. All paid editions have phone support.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/questions/1899263Or are you using Online TurboTax with the upgraded feature TurboTax Live product which has live on-demand access to a CPA/EA tax pro? If so, we can tell you how to get the live tax expert help.
You can also ask a question in this forum, which is often faster. Here's where you can start a thread on the topic of your issue. If you have an account-specific fee issue, however, you'll need to phone TurboTax Support.
https://ttlc.intuit.com/questions/newWhen you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters.. If you need more room, lower on the form you will come to another box with plenty of room to enter details. This is a public Internet forum, so don't post any personal info.
Also, if you have Facebook or Twitter, you can message a Support agent directly there.
