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KatrinaLOAnswer
Level 14
June 1, 2019

Check the Social Security Number you entered in the MY INFO section, to be sure it matches the SSN on your W-2. The MY INFO entries are what is on the 'Federal Information Worksheet'.  You could try to delete/re-enter your SSN in this section.

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KatrinaLOAnswer
Level 14
June 1, 2019

Check the Social Security Number you entered in the MY INFO section, to be sure it matches the SSN on your W-2. The MY INFO entries are what is on the 'Federal Information Worksheet'.  You could try to delete/re-enter your SSN in this section.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Lisababy10
Level 2
January 31, 2020

I re-entered it & its telling me the employee ssn & federal ssn dont match but they're right by each other & are exactly the same

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