Why is it saying my purchase receipt is not available

[vmellar27]

Why is my receipt of purchase not available

[Daniel233]

This usually happens if the purchase is still processing or linked to a different account or payment method. Try refreshing your order history or checking the email used for the purchase. If it still doesn’t appear after a few hours, contact support with your order ID for quick verification.

[KarenL · Accepted solution]

Make sure you are logged into the correct account. Some users have multiple accounts. Please see How can I view all my TurboTax accounts.