Why is Intuit purposly alienating the Expat? After 13 years I will never use Turbotax again. I hope other Expats follow. No support no money!

[dmorres]

The question area was not large enough to put down my complaints so I'll do it in the replies.

First Intuit took a federal rule that we had to pay using a credit card from a US bank, then they made they're own rule that it could only have a US billing address.  I have a credit card issued by USAA but since I live oversea they will not except it.

Second I have been borrowing my mothers credit card for several years to file my taxes online through Turbotax,  Now this year, arbitrarily, they make a rule that you have to have a verified US telephone number to file electronically.  They have our mailing address they have our email.  That has always been enough to get a hold of us! Why now! 

If any Expats are reading this before you pay DO NOT continue find a better tax preparation option because they have made it clear they will take your money but not give you the service that people filing from the US get.

[beankean]

Thanks for that. I just ran across the same problem. I thought it would be easily resolvable, but it seems your right. I will search for another on-line service.

[CanFish]

Same here! I used TurboTax for so many years. Had to turn to H&R for expat filing. Yet, H&R 's 1099-B filing is so lousy for expat tax documenting. What a pity that the two biggest USA Tax companies, can't do a simple thing right.