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Level 2
January 29, 2024
Question

Why doesn’t my return show on the mobile App

  • January 29, 2024
  • 4 replies
  • 41 views
I can access my return online but not on the app on my phone

4 replies

Level 15
January 29, 2024

You are probably in the wrong account on the app.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

 

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
January 29, 2024

I do t have another account. This was my first and only turbo tax return. 

JohnB5677
Level 15
January 29, 2024

It looks like you have TurboTax Online, but you do not have TurboTax Live Online.

All features of TurboTax Live are available on your mobile phone or device

If you want to upgrade to TurboTax Live from a different TurboTax product, you'll need to do that from a computer.

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