Why does TurboTax Business Federal lock up when try to Purchase & Download State

[r_sdavis]

After State Purchase to add State ($50 @) program locks "Hmm...It looks like we've hit a slight snag"

[MarilynG1]

You could try this:

1. Download the TTCleanStatesTool.zip file and save it to your desktop or other easy-to-find location.
2. Double-click to open the zip folder.
3. Extract the contents of the folder to your desktop and open the extracted folder.
4. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
5. Select your version (Personal or Business).
6. Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
7. Once the tool finishes removing the state return(s), close it and reopen TurboTax.
8. Follow the prompts to update TurboTax at the prompt. It should start downloading your state.
   • If it doesn't, select the State Taxes tab and download it from there.

Here's more detailed info on State Installation Issues. 

You can also Contact TurboTax Support for more help.