Why does the screen keep coming up blank when I'm entering various data inputs?

Forum|Forum|7 years ago
June 1, 2019
1 reply
10 views

I'm currently trying to update property tax info, but it has happened in two previous sections. I restarted my computer, same problem. I checked for updates, my files are current. Upgraded from Deluxe to Premier, same issue.

TurboTax Premier Windows

SteamTrain

Level 15

.... this is the likely issue with anyone with a blank page during the running of Desktop TTX software on a Windows computer.

.......TTX should only be installed and run as an Administrator..not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

Exit TurboTax....then:

1) right click TurboTax 2018 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

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This has fixed the problem for a number of users now.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*