Why does the screen freeze when I click on Review or File?

[Kat]

Are you getting a "we hit a snag" error?  Some TurboTax Online users are experiencing this.  If that's what's happening, see the TurboTax FAQ I'm linking below.  You can sign up to be notified when the issue is resolved.

Snag screen at Review Your Order 

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[scroogemcduck18]

I don't get any error message. The screen just freezes. 

[Kat]

Okay.  This is going to sound crazy, but try this.  Sign out of your TurboTax account.  Clear your browsing history, clear the cache, and delete cookies.  Then sign back into your TurboTax account and see if you can complete your filing.  You may even try a different browser.

[scroogemcduck18]

I already tried that and it didn't solve the problem. I finally tried deleting all the information (an option in the "Tools" menu at the left of the screen), reentered all the information, and it finally worked. 

If I experience this glitch next year, I'll just use another tax preparation program instead of wasting any more time.

[Kat]

@scroogemcduck18 Glad you were able to get it to work!  Sorry for the difficulty.

[Yottaflop]

The same thing is happening to me.  When I only when I review vehicle expenses.  other expenses are working.

How do I edit this directly on the schedule C without buying turbotax for business since I am now out of business

[AkinaLO]

The forms and schedules needed to file your particular return determine the TurboTax product you will need. 

Please refer to the following article to view the TurboTax products.

TurboTax 2020 Online product guide

When your screen freezes always try clearing your cache and deleting your cookies, then logging back in.

Please refer to the articles below.    

How to clear your cache - Community      

How do I delete cookies? - Community     

You can also try deleting the form and adding it again.

[plewis1]

I just had the same issue. After clearing cache and cookies and nothing working, I was able to sign in using my phone with no freezing.