Why does the new feature to import crypto information from the Kraken exchange fail every time?

[mikjosjon-gmail-]

I have tried in both Brave browser and Firefox with the same result. I enter my API keys when prompted, and turbotax appears to successfully connect to my Kraken account. It then shows a progress bar, says it is importing a specific number of transactions, and says it will take 1-3 minutes. The progress bar quickly fills up all the way to about 99%, then then... nothing. It hangs at that "almost done" point for 5 minutes or more then reports "We could not import this".

As I am having the exact same issue on repeat attempts in multiple browsers - and as the kraken import feature just became available yesterday - I'm almost certain this issue is a turbotax bug and not a problem on my end. I can find no other way to report this problem to Intuit outside of the community support option.

[JamesG1]

In TurboTax Self-employed Online, you may be able to upload a .csv file by following these steps: 

• Go to Federal / Wages & Income / Your income / Investments and Savings.
• Click Start / Revisit to the right of Stocks, Cryptocurrency, Mutual Funds, Bonds, Other.
• Click Add investments.
• At the screen Get ready to be impressed, click Continue.
• At the screen Let’s import your tax info, click Enter a different way.
• At the screen OK, let’s start with one investment type, select Cryptocurrency.  Click Continue.
• At the screen Select your crypto experience, select Upload.  Click Continue.
• At the screen What’s the name of the crypto service, select Other and enter the name of the service.
• Click Continue.
• At the screen Go ahead and upload your crypto CSV file, upload the file.

The .csv should follow this format.

• All the columns from the .csv file were deleted except for the five columns listed below.   
• All other lines other than the headings and the five columns of data were deleted.

•    Purchase Date
•    Date Sold
•    Proceeds
•    Cost Basis
•    Currency Name

.csv file format.

           A                   B              C                  D                   E

purchase date  date sold    proceeds   cost basis   currency name

11/24/2021        2/1/2022    1,779.96     1,916.52         ABFOA

12/7/2021          4/1/2022    1,111.46     1,225.45         ABFOA

11/24/2021        3/1/2022    1,638.54     1,638.54         ABFOA

@mikjosjon-gmail- 

[mikjosjon-gmail-]

Yes, I am aware of the option to import a .csv file.  This defeats the purpose of the crypto import, though; it's supposed to be convenient and quick. If I have to download one .csv file from cracken, create a new spreadsheet, then manually copy over a bunch of values into the different format, then I'm practically just entering all of the information manually anyway. This is not an adequate solution to the failure of a promised "feature" to work. Is Intuit aware of and addressing the problem?

[CarissaM]

Are there more than 10,000 transactions imported? As Turbo Tax will only allow up to 10,000 to import. @mikjosjon-gmail-