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Why does the new feature to import crypto information from the Kraken exchange fail every time?
I have tried in both Brave browser and Firefox with the same result. I enter my API keys when prompted, and turbotax appears to successfully connect to my Kraken account. It then shows a progress bar, says it is importing a specific number of transactions, and says it will take 1-3 minutes. The progress bar quickly fills up all the way to about 99%, then then... nothing. It hangs at that "almost done" point for 5 minutes or more then reports "We could not import this".
As I am having the exact same issue on repeat attempts in multiple browsers - and as the kraken import feature just became available yesterday - I'm almost certain this issue is a turbotax bug and not a problem on my end. I can find no other way to report this problem to Intuit outside of the community support option.
As I am having the exact same issue on repeat attempts in multiple browsers - and as the kraken import feature just became available yesterday - I'm almost certain this issue is a turbotax bug and not a problem on my end. I can find no other way to report this problem to Intuit outside of the community support option.
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‎February 17, 2023
6:47 PM