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Why does program go to a white screen when I try to go to Wages and Salaries under Income Summary?

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1 Reply
CatinaT1
Expert Alumni

Why does program go to a white screen when I try to go to Wages and Salaries under Income Summary?

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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