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Level 1
June 19, 2021
Question

Why does my US Card not work for payment?

  • June 19, 2021
  • 2 replies
  • 19 views
I'm trying to finish and file but it says there is an error with my card number or code.  It's a U.S. card, and the number and code is correct. What's the problem?

2 replies

Critter-3
Level 15
June 19, 2021

This can be resolved by temporarily changing your information under Personal Info, then changing it back before filing your return. If you have a foreign address, enter the U.S. billing address for the card you're trying to use. 

  1. Select on the Personal Info tab at the top.
  2. Make the necessary changes to your info.
  3. Select the File tab at the top and select Start next to Step 1.
  4. Pay for TurboTax Online.
  5. Return to Personal Info and reset your mailing address to the correct address.
  6. File your return.