There are a couple questions you could have answered wrong under My Info. Click on My Info then click Edit by Dependents, then click Edit by their name and go though all the screens again.
First of all check their date of birth.
If your child was away at college, count the number of months away as having lived with you. The correct answer to claim the person is to say "the whole year". This will indicate you supported the person the whole year, thus it will be entered on your return correctly showing up as a dependent. Or if your child was born during the year they are considered to have lived with you the whole year so be sure to answer All Year (pick the top box for the Whole Year).
Or the one that says did your CHILD pay more than half of their support. It's not asking if you did.
Also you need to enter a ssn for them.
If you can't get it to change then try completely deleting them and re-entering them. Sometimes that helps to clear something out.
Or check and make sure you didn't accidentally check the box that says you (or your spouse) can be claimed as a dependent on someone else's return. You can't claim any dependents if you (or your spouse) is a dependent. People are saying that if you transferred from last year then one of the spouses came over with it checked that you can be claimed. Go to My Info and click Edit by your name or spouse's name and uncheck the 3th box on the second screen, it says Someone else can claim you.
Or are they not qualifying for some credit like the EIC or Child Tax Credit or Child Care Credit?
They have to be UNDER 17 to get the Child Tax Credit
They have to be UNDER 13 to get the Child Care Credit
