Why does my 2016 Turbotax Home and business shut down without warning? It seems to be a Windows problem, not Turbotax.

[rsi-msi]

Turbotax (TT) Home & Business (H&B)  will not run on my PC with Windows 10.  It opens as it should, even allows me to do things, then, just disappears from my screen after around 30 seconds (Task Manager confirms it is not running). I suspect it is a Windows problem because I have tried 2 different disks and the downloaded program, all with the same results.  You should know I have the last 7 years of TT personal products ( previously loaded), as well as the Business (for Corps) they all still work correctly now, as they always have.  Since I have had this problem, I have loaded the 2016 Business product and it has and does work as it should.  Also, it should be known that when I originaly tried to load TT, it required me to update Windows, I did, and Windows otherwise operates correctly.   TT H&B does load on a old and slow (almost useless) computer. Also, note, I have done the update and re-installed the software numerous times. Why doesn't my 2016 TT H&B work properly and continues to shut down?

Still doing the same thing after checking for updates.  I don't get error message - it just disappears!

[Critter · Accepted solution]

Some customers are experiencing various windows installer errors while installing TurboTax for Windows 2016 on Windows 10.

Solutions

Many windows installer errors can be fixed by making sure that all Windows Updates are installed. To check for updates on Windows 10:

1.     Click Start

2.     Click Settings

3.     Scroll down the page and click Privacy and Security

4.     Click Windows Updates

5.     If any updates are available select Install now.

Note: You may have to reboot your computer and check for updates multiple times while installing Windows Updates. Continue to follow the steps above until your computer is up-to-date.

The following Installation Errors are the most common errors our customers are currently experiencing while installing TurboTax 2016 on Windows 10:

1.     SLN97221 - Error 1719 - Windows Installer Service could not be accessed

2.     SLN97222 - Error 65535 - Unexpected Error

3.     SLN97232 - Msi.Wrapper error while installing TurboTax for Windows

4.     SLN12406 - TurboTax Installation Hangs at x%

5.     SLN12216 - .Net Framework errors

6.     SLN12242 - Error 1625: "This installation is forbidden by system policy"

7.     SLN12237 - Error 1603: "A fatal error occurred during installation or updating"

8.     SLN47854 - Error 209

Please click on the links for more information on these errors as well as solutions to try. If you are still experiencing issues with installing TurboTax 2016 please call support.

        

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number