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You should contact your state's Dept of Revenue. It could be related to an offset of taxes or other government debt. See our article on Offsets.
If you have past-due taxes or a balance from another government agency but you’re eligible to receive a refund this tax season, the IRS — or state tax agencies — may apply that refund to your past-due balance. Here are the most common examples:
More info about refund offsets, including contact info and the appeals process, is available in IRS Tax Topic 203.
The “summary” given to you by TurboTax must have confused you. That summary just nets out the difference between a refund you are getting and an amount you owe. Or it adds two refunds or tax “due” amounts together.
The federal and state treasuries are completely separate from each other.
Your state tax due cannot be paid from a federal refund.
And….your federal tax due cannot be paid from a state refund.
Neither refund can be used to pay the amount due to the other one.
If you owe tax due, you have to pay it yourself by the filing deadline on April 15, 2025.
If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.
https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212
To apply for a payment plan with the IRS
Apply Online for a Payment Plan
You must pay your state tax due using the state’s preferred method of receiving payment. For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.
WHAT IF I CANNOT PAY MY TAX DUE?
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