Why do I have to install again

[tandaoko]

I installed and for whatever reason, I can't launch the application again without having to enter the 14 character code. Why is that? I had don't that and have the application running on my Windows 10 laptop. It's asking me to enter again. I don't want to lose a license of the 5 because the application is not recognizing me.

[immitchell9901]

Help I do not want to have to install again.  What is wrong

[VolvoGirl]

What is the error message?  Does it want you to Activate your program again?