Why cant I e file

Forum|Forum|6 years ago
April 12, 2020
1 reply
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TurboTax Free Edition Online

xmasbaby0

Level 15

We cannot see your account. What happens when you try to e-file? Is it begin rejected? What is the rejection message in the email? Or is it giving you an error message when you try to e-file?

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Kimberly Burke

Level 2

We didn't file our 2018 taxes but had them ready. So when I try to file with the AIG of 0 it still won't except it. We are trying desperately trying to get this done.

xmasbaby0

Level 15

@Kimberly Burke The frustration is understood. But it works this way---you either enter a 2018 AGI from a 2018 tax return that you filed with the IRS, or you try zero if you did not file 2018. If zero does not work, there is not a way to e-file. That leaves you with having to print, sign and mail the tax return. Rejection of a tax return comes from the IRS, not TurboTax.