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This is a Tax Advise forum. We can't see your income tax return or personal information.
One reason you can't file for free is because you may not qualify. TurboTax Free Edition is an online-only product that supports simple tax returns that can be filed on Form 1040 without any attached schedules.
Related information:
you can but at this website. freefile.intuit.com
why are you covering for them? OF COURSE SHE QUALIFIES. It's not letting her file for free because she's in the Free Edition instead of the Free File edition found at a completely different website! www.freefile.intuit.com
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