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Why can't I enter my subscriber number into box 5 of form 1099-HC It is alphanumeric as requested

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Why can't I enter my subscriber number into box 5 of form 1099-HC It is alphanumeric as requested

You can check the box that says you didn't receive a 1099-HC and then enter your insurance company's name and YOUR insurance ID number. Don't enter the Insurance Company's EIN.

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