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2 Replies
LenaH
Employee Tax Expert

Why can't I complete my orders ?

It is recommended that you first log out of your TurboTax Online and delete your cookies and clear your cache.

 

On rare occasions, cookies may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

 

In addition, your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited. However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

You can also try using a different browser to complete your order. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
LenaH
Employee Tax Expert

Why can't I complete my orders ?

Please first log out of your TurboTax Online and delete your cookies and clear your cache.

 

On rare occasions, cookies may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

 

In addition, your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited. However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

You can also try using a different browser to complete your order. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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