If you are using Turbo Tax Online, the most likely reason for boxes/buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. There are directions in this TurboTax Help article to clear cache and cookies. You will want to follow those instructions, then close your browser, reload it, and log back into TurboTax.
Another way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.
If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.
If you are using TurboTax Desktop, try saving and closing the program and then relaunch to see if there is an update available.
If you need extra time and file an extension, it will waive failure-to-file penalties until October 18th. However, if you would have owed tax on April the 18th, the IRS will assess monthly late payment penalties and interest until you pay.
I recommend to extend your return with a TurboTax Extension and also pay your best guess of anything you may owe. If you overpay, it will be refunded. If you underpay, it will only calculate penalties on the part that was not paid.
The states vary according to their due dates and if you have to file an extension or if it is automatic. You can look it up on this TurboTax Help article and if a state extension needs to be filed, it should be an option at the bottom of the federal extension screen.
TurboTax has a tool called TaxCaster to give you an idea of your tax liability and/or refund. You can vary different items and see how that could impact your return. Click for TaxCaster
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