Why can I not make a payment?!?

Forum|Forum|7 years ago
June 5, 2019
4 replies
42 views

after entering my credit card information I get this error message:
"shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;"
even though everything is 100% correct

TurboTax Premier Online

Best answer by mesquitebean

See if this FAQ addresses your problem:

FAQ: "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938

RamdasB

Level 4

Please re-check your ZIP code and city value in Personal info section.

mesquitebeanAnswer

Level 15

See if this FAQ addresses your problem:

FAQ: "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938

gzerling1985Author

Level 2

Yes, indeed.  That was the solution - thank you very much!  And it is because of my foreign residency and address just like other users described.
Unfortunately, because of it I ended up efiling about 10min past the deadline!  Wish there would be a note that the MAX bundle will really only work with a US mailing address.  Now I am wondering whether I am even elidigble for the MAX benefits...
Thank you again and best regards!   Georg