Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
gzerling1985
Returning Member

Why can I not make a payment?!?

after entering my credit card information I get this error message:
"shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;"
even though everything is 100% correct
1 Best answer

Accepted Solutions
mesquitebean
Level 15

Why can I not make a payment?!?

See if this FAQ addresses your problem:

FAQ:   "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938

View solution in original post

4 Replies
RamdasB
Level 2

Why can I not make a payment?!?

Please re-check your ZIP code and city value in Personal info section.
mesquitebean
Level 15

Why can I not make a payment?!?

See if this FAQ addresses your problem:

FAQ:   "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938
gzerling1985
Returning Member

Why can I not make a payment?!?

Yes, indeed.  That was the solution - thank you very much!  And it is because of my foreign residency and address just like other users described.
Unfortunately, because of it I ended up efiling about 10min past the deadline!  Wish there would be a note that the MAX bundle will really only work with a US mailing address.  Now I am wondering whether I am even elidigble for the MAX benefits...
Thank you again and best regards!   Georg
mesquitebean
Level 15

Why can I not make a payment?!?

You're welcome.  Good luck.

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.63m
Discussions

Manage cookies
v