Why am I not receiving a code?

[JoceannaD · Accepted solution]

Good afternoon. If your are referring to the 6-digit code from TurboTax for multi-factor authentication, there are a few easy steps to resolve this. You have to leave the window open that asks for your verification code open, or it will invalidate the code . But, when you check your e-mail on the same device it sometimes closes the window. I recommend opening a separate browser for your email and then a new browser for your TurboTax account. Additionally, you may want to use copy and paste with the code to be certain the code is exact.

Please review the following helpful articles to retrieve your code from your e-mail or receive it by text, and to further troubleshoot.

https://ttlc.intuit.com/replies/4576376

Here is a way to get your 6 digit code from TurboTax for multi-factor authentication. Texted to you:

To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
https://ttlc.intuit.com/replies/5407221

[gingnjer]

im not receiving the confirmation code to confirm email so I can wrap this up... you sent me a receipt but not the code so i know my email is working.