Why am I not able to upload my .tt23 file

[karenchadbolt57]

This is my first year using the deluxe online edition and I am having so many issues and I cannot start my new tax return.

[VictoriaD75]

Please see the following instructions:

How do I transfer last year's return into TurboTax Online?

@karenchadbolt57 

[omegahar5]

These support are not really working really. Its just a waste of time. I wasted 2 hours on the tech support call and ultimately they advised me to fill everything manually.

I need a refund so I can download the desktop version and import my previous years return tt23 file.

[MarilynG1]

Are you using TurboTax Online?  If so, you don't pay until you Efile.  If you tried to Efile (and paid), but can't get your return Accepted, Contact TurboTax Support and use 'Billing' in the phone menu options for a refund.

If you're using TurboTax Desktop, here's instructions for Transferring a Prior Year Return.

@omegahar5