Skip to main content
Level 2
Mar 19, 2025 6:46 PM UTC
Question

why am i getting this message?Oops, something went wrong. Please try again.

No text available

3 replies

CatinaT1
Alumni - Intuit
Mar 19, 2025 6:50 PM UTC

Where are you getting this message? We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
3pletmomAuthor
Level 2
Mar 19, 2025 7:26 PM UTC

I enter my user name and password. get screen this screen:

Good news! We’ve transferred your info from last year to save you time
Continue
Then hit Continue and get this one:
Oops, something went wrong. Please try again.
Back
Retry
I have cleared my cache, tried using a different browser, changed password and restarted my computer but nothing is working.
Good thing this is not April 15th! How do I get in???
MarilynG
Alumni - Intuit
Mar 23, 2025 1:14 AM UTC

Try disabling your anti-virus programs to get a better connection.  Here's How to Turn Off Anti-Virus Programs.

 

@3pletmom 

 

 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"