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Level 2
March 19, 2025
Question

why am i getting this message?Oops, something went wrong. Please try again.

  • March 19, 2025
  • 1 reply
  • 5 views
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1 reply

CatinaT1
Level 15
March 19, 2025

Where are you getting this message? We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

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3pletmomAuthor
Level 2
March 19, 2025

I enter my user name and password. get screen this screen:

Good news! We’ve transferred your info from last year to save you time
Continue
Then hit Continue and get this one:
Oops, something went wrong. Please try again.
Back
Retry
I have cleared my cache, tried using a different browser, changed password and restarted my computer but nothing is working.
Good thing this is not April 15th! How do I get in???
MarilynG
Level 15
March 23, 2025

Try disabling your anti-virus programs to get a better connection.  Here's How to Turn Off Anti-Virus Programs.

 

@3pletmom 

 

 

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