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Why am I getting charged

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Employee TurboTax Specialist

Why am I getting charged

You are using TurboTax Live Basic, which is not free. You can start your tax return using TurboTax Free, but if you do not qualify for TurboTax Free, you will be prompted to upgrade. Turbo Tax fees you are charged will depend on the which Turbo Tax product you choose and any add-ons you may have selected when completing your return.

Please read the following TurboTax FAQ's listed below: 

Learn How to Review Your TurboTax Fees

Is the TurboTax Free Edition is right for you?

Learn how to downgrade your TurboTax product. 

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