Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
scrutenf1
New Member

Why am I getting charged a $39.99 E-FILE Refund Processing Service fee?

 
3 Replies
DoninGA
Level 15

Why am I getting charged a $39.99 E-FILE Refund Processing Service fee?

Because you selected the Optional Refund Processing Service to have the TurboTax account fees deducted from the federal tax refund instead of using the other option of paying the TurboTax account fees with a credit or debit card.
This Optional service you selected has a service fee of $39.99.
Ajhuempfner22
New Member

Why am I getting charged a $39.99 E-FILE Refund Processing Service fee?

I did not have payment taken out of my refund so why am I being charged $40.00 for the processing fee?

DoninGA
Level 15

Why am I getting charged a $39.99 E-FILE Refund Processing Service fee?

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Dynamic AdsDynamic Ads
Privacy Settings
v