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Yes, TurboTax is free for many people, but it depends on whether you qualify for the Free version.
If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price.
Situations covered (assuming no added tax complexity):
Situations not covered:
There's also a free Military version that allows most military servicemembers to file for free.
If you still aren't sure why you are being charged, check your fees in the beginning of the File & Pay section in the program.
RS Free File programs
Free File: Do your Federal Taxes for Free | Internal Revenue Service
Or you can get the blank forms and fill them out by hand.
Here is the 1040
https://www.irs.gov/pub/irs-pdf/f1040.pdf
Instructions
https://www.irs.gov/pub/irs-pdf/i1040gi.pdf
Current year EIC and Tax Tables https://www.irs.gov/pub/irs-pdf/i1040tt.pdf
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