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Best answer by GabiU

If your discount is not showing up in your shopping cart, please clear cache & cookies & try again. 

4 replies

GabiU
GabiUAnswer
Level 13
June 5, 2019

If your discount is not showing up in your shopping cart, please clear cache & cookies & try again. 

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Level 14
June 5, 2019

Try this:

Sign completely out of Turbo Tax.  Clear your cache and cookies depending on your operating system by following the directions below.  Go back to your email and click on the link within the email and it should apply at this point.  

Clearing Cache:

https://ttlc.intuit.com/replies/3302272

Deleting Cookies:

https://ttlc.intuit.com/replies/3301745


[Edited 3/25/19 5:42PM CST]

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Level 2
June 5, 2019
Does this discount only apply to the basic "Turbo Tax Live" version, and not the more advanced versions?