Need to figure why cap gains is doubled and no response to numerous calls to help desk!

[Vanessa]

Where is it doubled?

[Ken O.]

Why did entering Taxes Withheld from sale of second home (reported on CA Form 593) result in double counting the withheld amt on the State return?  Details:  2018 TT Deluxe - Sale of Second Home (asset).  I entered the CA real estate acp gain tax withheld from CA Form 593 info on my Fed return first because TT asked for it ("step-by-Step) to complete Fed form 8949 (Cap Gains/Losses) and Schedule D.  Then, I started the State return and entered the 593 $ amt withheld info when prompted. However, when I went back to the Fed return (per instructions on the support forum) and entered the 593 $ amount withheld under the "Income taxes paid; Withholding not already entered on a W-2 or 1099", it duplicated the $ amount withheld on the State return.  What happened?  Did I even need to go back to the Federal return and enter the withheld amt after I started the State return since I had already entered it previously when I was working on the Fed return?.  [PS.  I am asking here because my question screen under my Profile isn't working.  Ken O.]

[turnerww12 · Accepted solution]

That is fine and code (proper manners) but when you don't get a response (screen said 10 in) and it is now over an hour. Frustrations sets in!