You'll need to sign in or create an account to connect with an expert.
Please see this article for assistance: I bought the CD, but my computer doesn't have a CD drive
I have registered and need to put my license code in, where?
Are you trying to download the program? Did you install the program yet? Or are you in the Online version?
On-line version.
Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different.
You need to install the program on your computer and move your online return to the Desktop program. To continue in the desktop version see this…….
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
I bought the program (CD) at Costco and my computer does not have the CD compartment so I have to download the program. Its says after creating the a sign on then enter the license code. I did not see where to do that so I'm asking.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
user17778329627
New Member
Davidhambelton
New Member
Pigeltam
New Member
Dude6156
Level 2
DavidR0
Level 2