turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Where do i enter my email address

I can't complete my tax return, it keeps telling me to go back to my personal information and enter my email address
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

6 Replies

Where do i enter my email address

Click on Intuit Account at the bottom left of the online program screen.

Click on Sign In & security

Click on Email address

swissity
New Member

Where do i enter my email address

Are you still having this issue, or did you figure out a resolution? It is happening to me exactly the same way. 

Where do i enter my email address

This is NOT working. I have tried multiple browsers (Chrome, Edge, Safari), changed my email address and verified it with both different addresses. Signed out, cleared history/cookies/cache. Nothing is working.

Where do i enter my email address

Same issue

Where do i enter my email address

@swissity @savannarsmith @pereznegra 

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

swissity
New Member

Where do i enter my email address

Thanks. I was so frustrated and under a deadline that I just went ahead and filed with H&R Block 🤷‍♀️ 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies